| Terms and Conditions
ShopClues Band of Trust
As India's first and the largest fully managed marketplace, we offer great selection, low prices, fast delivery, secure payment, complete buyer protection, and outstanding customer service.
At ShopClues, we passionately believe in keeping our customer's interest on top of everything else. Our day begins and ends with the aim of keeping our customers happy and with that goal in mind we promise you our Band of Trust.
Our Band of Trust comprises of our values via which we aim to consistently deliver a trusted shopping experience to all our customers:
Great Selection: Our aim is to provide you with a wide selection of products across diverse categories. Our team specially handpicks merchants who have the best, latest and vast selection of merchandise so you can find what you are looking for- all 100% authentic, and at the best price!
Low Prices We strongly believe that a good shopping experience is not fully delivered until the products and services sold at ShopClues.com are the most competitively priced. We try our best to bring you those merchants who are either some of the largest sellers in the category they operate in or have very low cost structure but in both scenarios, they are able to price their products/services most competitively.
No Anxiety Shipping We think shipping is an integral part of online shopping experience. At ShopClues we stand behind your shipping experience. While, you may be buying different products from different sellers, located in different geographies with different level of sophistication/professionalism, we make sure that the shipping cost, shipping time, shipping quality, and communication around shipping are world-class.
Genuine Brands ShopClues.com does not allow merchants to sell duplicate, spurious, know-offs, used, or grey channel items. Please be assured that all the items you buy at ShopClues.com are genuine, brand new, sealed in a box with all manufacturer warranties etc. Please also refer to our Buyer Protection program.
Reliable Merchants Our rigorous merchant approval process ensures that our buyers can be assured on all aspects of product purchase, be it authenticity, quality or the price. Our merchants typically are successful retailers who have earned credibility and customer loyalty through years of excellence in building customer experience in the offline environment. So as a buyer you can be confident that you are buying the best from the best. ShopClues brings the best from all across India together on one platform.
Outstanding Customer Services We at ShopClues.com strive hard to make your shopping experience pleasant and memorable one. With our second to none customer service we promise to stand by you in every and any situations to help keep your smile on while you shop with us.
Buyer Protection At ShopClues.com, we believe that customer satisfaction is key- therefore we stand behind all merchandise bought at our site. We will replace any order within 14 days of delivery, with free return shipping if you receive a product which is not as per the specifications ordered by you, - (i) wrong size, (ii) wrong color, (iii) defective or (iv) significantly different from the description given by the merchant. However do make sure that the merchandise has not been used/worn or altered and is accompanied by its original price tag and packing slip.
Our Band of Trust is woven into every fiber of our team, and if you ever need more information on any of these please contact us.